常见问题

常见问题

3 月 24, 20212025-10-06 4:51

Below, you will find a list of the questions most frequently asked by our guests.

FAQ'S

Questions & Answers

  1. Where is Mercure Chengdu Chunxi Taikoo Li located?
    At No.20 Shuwa North 3rd Street, Jinjiang District, Chengdu — steps from Taikoo Li and Chunxi Road.

  2. How far is the hotel from Chengdu Tianfu International Airport?
    ~50–60 minutes by metro/taxi (approx. 55 km). Hotel can arrange airport transfers.

  3. Is there free Wi-Fi?
    Yes — high-speed, complimentary Wi-Fi available throughout the hotel.

  4. What’s the check-in/check-out time?
    Check-in: 3:00 PM | Check-out: 12:00 PM. Early/late options subject to availability.

  5. Do you offer airport shuttle service?
    Yes — paid shuttle or private car service can be arranged via concierge.

  6. Are pets allowed?
    Unfortunately, no — pets are not permitted for hygiene and safety reasons.

  7. Is breakfast included?
    Breakfast is optional — available à la carte or as part of select packages. Buffet includes Sichuan & international dishes.

  8. What dining options are available onsite?
    Signature restaurant serving Sichuan cuisine + international dishes; room service 24/7.

  9. Is there a fitness center?
    Yes — 24-hour gym with cardio, weights, and yoga mats.

  10. Can I book a meeting or event space?
    Yes — flexible rooms for 10–80 guests with AV equipment, catering, and event planners.

  11. Are there family-friendly rooms?
    Yes — interconnecting rooms and extra beds available upon request.

 
  1. Is parking available?
    Limited self-parking onsite (fee applies); valet service also available.

  2. Do you offer laundry/dry cleaning?
    Yes — same-day service available with pickup/drop-off at front desk.

  3. Is the hotel near public transport?
    Yes — 3-minute walk to Metro Line 2 (Dongmen Bridge Station) and bus stops.

 
  1. Can I reserve a room with city views?
    Yes — most upper-floor rooms offer panoramic views of Taikoo Li or downtown Chengdu.
 
  1. What languages do staff speak?
    Mandarin, English, and basic Japanese/Korean — multilingual concierge available.
 
  1. Is there a business center?
    Yes — 24/7 access with printers, scanners, charging stations, and meeting pods.

  2. Are there any nearby attractions?
    Taikoo Li (shopping/art), Chunxi Road (dining/street food), Kuanzhai Alley, and Chengdu Panda Base (20 min drive).

  3. Can I cancel or modify my reservation?
    Depends on rate plan — flexible rates allow free cancellation up to 24–48 hours prior.

  4. What’s the guest rating?
    9.6/10 from 19,916+ reviews on Trip.com — praised for location, cleanliness, service, and food.

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